FAQ

Seamless Transition:

Your existing Billers, scheduled payments (including recurring payments), and payment history will remain unchanged. It is recommended that you verify the Biller's name, address, and account number to ensure they align with your scheduled bill payments and due dates.

To start making payments, simply click on Bill Pay from the top menu on your account home page.

Enhanced Payment Scheduling:

Your payment scheduling experience will be enhanced, providing clearer information on when payments will be sent, when funds are deducted from your account, and when Billers should expect to receive payments. When scheduling payments, you will see two key dates: 
Send Date - the date you choose for a payment to be sent.
Estimated Delivery Date - the date your Biller is expected to receive the payment.

Efficient Payment Processing:

For Electronic payments, funds will be deducted from your account on the Send Date. For the payment to be sent, funds must be available by 4:00 PM ET on the Send Date.

Check payments will be mailed to your Biller on the Send Date, and the payment will be deducted from your account when the Biller cashes or deposits the check. Check payments should be scheduled accordingly to accommodate postal service delivery timelines.

Yes, your existing Billers, scheduled payments (including recurring and autopay payments), and payment history will be available in Bill Pay. For security reasons, your eBills will not transfer to our enhanced Bill Pay service. You will need to re-enroll your eBills on or after October 7, 2024. (Click here for more information about eBills.)

To use Bill Pay, log in to Teachers Online Banking and click on the Bill Pay menu. First-time Bill Pay users will see a welcome page with an overview of features. Click "Let's Get Started" to begin.

Step 1: Add a Biller
Billers can be added using the “Add a New Biller” search bar or by clicking “Add a Biller Manually.”
Type the Biller’s name, zip code, address, and the biller-provided account number to complete the step.

Step 2: Set up payments for the new Biller
Once you have added the Biller, follow the screen prompts to set up the payment(s).

Step 3: Access Bill Pay and its features
Once you have added a Biller and set up a payment, you can access various Bill Pay features, which include Pay Bills, Manage Billers, Add New Billers, review payment history, and schedule payments to be paid from your Teachers accounts, or with your credit or debit card.

Step 4: Schedule Payments
When scheduling payments, specify the Send Date and validate the amount to be paid. The Estimated Delivery Date will be displayed.

No, there is no charge to use Teachers Bill Pay.

You can pay almost any company or individual in the U.S., such as utility and credit card companies, or other service providers. 

Funds will be debited from your Teachers account on the same day the payment request is processed. If your account does not have enough balance by 4:00 PM on that day, the request will not be processed, and you will receive an email notification.

You can schedule a payment as far in advance as you like. There’s no limit.

Electronic payments will be delivered within 1-2 business days. Check payments will be delivered within 5-7 business days from the Send Date you chose.